Qualifications

Units of competency

  • BSBADM409A add topic Coordinate business resources
  • BSBADM502B add topic Manage meetings
  • BSBADV512A add topic Develop an advertising strategy and brief
  • BSBCMN301A add topic Exercise initiative in a business environment
  • BSBCMN304A add topic Contribute to personal skill development and learning
  • BSBCUS401A add topic Coordinate implementation of customer service strategies
  • BSBFIA302A add topic Process payroll
  • BSBFIM501A add topic Manage budgets and financial plans
  • BSBFLM501B add topic Manage personal work priorities and professional development
  • BSBFLM505B add topic Manage operational plan
  • BSBFRA301A add topic Work within a franchise
  • BSBFRA401B add topic Manage compliance with franchisee obligations and legislative requirements
  • BSBFRA402B add topic Establish a franchise
  • BSBFRA403B add topic Manage relationship with franchisor
  • BSBFRA404B add topic Manage a multiple site franchise
  • BSBFRA501B add topic Establish a franchise operation
  • BSBFRA502B add topic Manage a franchise operation
  • BSBFRA503B add topic Manage establishment of new sites or regions
  • BSBFRA504B add topic Manage relationships with franchisees
  • BSBFRA505B add topic Manage closure of a franchise
  • BSBHRM502A add topic Manage human resources management information systems
  • BSBHRM506A add topic Manage recruitment selection and induction processes
  • BSBINM202A add topic Handle mail
  • BSBINM401A add topic IMPLEMENT WORKPLACE INFORMATION SYSTEM
  • BSBINM501A add topic Manage an information or knowledge management system
  • BSBITS401A add topic Maintain business technology
  • BSBLED501A add topic Develop a workplace learning environment
  • BSBMGT403A add topic Implement continuous improvement
  • BSBMGT502A add topic Manage people performance
  • BSBMGT502B add topic Manage people performance
  • BSBMGT515A add topic Manage operational plan
  • BSBMGT516A add topic Facilitate continuous improvement
  • BSBMKG501B add topic Identify and evaluate marketing opportunities
  • BSBMKG502B add topic Establish and adjust the marketing mix
  • BSBMKG507A add topic Interpret Market Trends And Developments
  • BSBMKG514A add topic Implement and monitor marketing activities
  • BSBMKG608A add topic Develop organisational marketing objectives
  • BSBOHS501B add topic Participate in the coordination and maintenance of a systematic approach to managing OHS
  • BSBOHS502B add topic Participate in the management of the OHS information and data systems
  • BSBOHS503B add topic Assist in the design and development of OHS participative arrangements
  • BSBPRO401A add topic Develop product knowledge
  • BSBPUR301B add topic Purchase goods and services
  • BSBPUR401B add topic Plan purchasing
  • BSBPUR402B add topic Negotiate contracts
  • BSBPUR403B add topic Conduct international purchasing
  • BSBREL402A add topic Build client relationships and business networks
  • BSBRES401A add topic Analyse and present research information
  • BSBSMB401A add topic Establish legal and risk management requirements of small business
  • BSBSMB404A add topic Undertake small business planning
  • BSBSUS501A add topic Develop workplace policy and procedures for sustainability
  • BSBWOR204A add topic Use business technology
  • BSBWOR301A add topic Organise personal work priorities and development
  • BSBWOR404A add topic Develop work priorities
  • BSBWOR501A add topic Manage personal work priorities and professional development
  • BSBWRK509A add topic Manage industrial relations
  • CUFMEM06A add topic Design a multimedia product
  • CUFMEM14A add topic Create, manipulate and incorporate 2D graphics
  • CUVCRS03A add topic Produce computer-aided drawings
  • CUVDES01A add topic Apply colour theory in response to a brief
  • CUVDES02A add topic Apply the design process to 2-dimensional work in response to a brief
  • CUVDES03A add topic Apply the design process to 3-dimensional work in response to a brief
  • CUVDSP04A add topic Research and apply the history and theory of design to design practice
  • CUVPHI05A add topic Use a 35mm SLR camera or digital equivalent
  • CUVPHI06A add topic Plan and carry out image capture in response to a brief
  • CUVVSP11A add topic Apply techniques to produce digital images
  • HLTCSD306B add topic Respond effectively to difficult or challenging behaviour
  • ICTCC121A add topic Use an enterprise information system
  • ICTCC241A add topic Process sales
  • ICTCC320A add topic Use multiple information systems
  • ICTCC341A add topic Provide sales solutions to customers
  • SFIDIST202B add topic Retail fresh, frozen and live seafood
  • SIRCCPM501 add topic Lead and develop pharmacy teams
  • SIRCCPM502 add topic Manage pharmacy sales and service delivery
  • SIRCCPM503 add topic Manage pharmacy premises and equipment
  • SIRCCPM504 add topic Investigate new front-of-pharmacy products and services
  • SIRCDIS301 add topic Accept prescriptions and return dispensed medicines to customers
  • SIRCDIS303 add topic Assist in dispensing prescriptions
  • SIRCDIS404 add topic Assist in dispensary stock control
  • SIRCDIS405 add topic Assist in dispensary administration
  • SIRCDIS406 add topic Assist in preparing dose administration aids
  • SIRCDIS407 add topic Assist in preparing extemporaneous prescriptions
  • SIRCDIS408 add topic Coordinate service to patients in residential care settings
  • SIRCHCS201 add topic Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
  • SIRCHCS302 add topic Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
  • SIRCHCS303 add topic Advise on asthma management
  • SIRCHCS304 add topic Advise on smoking cessation
  • SIRCHCS305 add topic Advise on continence management
  • SIRCHCS306 add topic Advise on complementary medicines
  • SIRCHCS407 add topic Test blood pressure and advise on self-monitoring
  • SIRCHCS408 add topic Test blood glucose and advise on equipment and services for diabetes management
  • SIRCHCS409 add topic Advise on diet, nutrition and weight-management products and services
  • SIRCHCS410 add topic Advise on pregnancy and maternal health products and services
  • SIRCHCS411 add topic Advise on wound care products and self-care
  • SIRCHCS412 add topic Provide Australian Needle and Syringe Program services
  • SIRCHCS413 add topic Supply and hire aids and equipment to support home health care
  • SIRCHCS414 add topic Support the management of obstructive sleep apnoea
  • SIRCHCS415 add topic Coordinate pharmacy health promotions and home medicine reviews
  • SIRCIND201 add topic Operate in a community pharmacy framework
  • SIRCIND202 add topic Plan a career in community pharmacy
  • SIRCMER401 add topic Market and promote a pharmacy products and services area
  • SIRCPPK201 add topic Assist customers seeking commonly requested vitamins, minerals and supplements
  • SIRCPPK202 add topic Assist customers seeking eye and ear products
  • SIRCPPK203 add topic Assist customers seeking first aid and wound care products
  • SIRCPPK204 add topic Assist customers seeking oral care products
  • SIRCPPK205 add topic Assist customers seeking to relieve cough and cold symptoms
  • SIRCPPK206 add topic Assist customers seeking to relieve skin and fungal conditions
  • SIRCPPK207 add topic Supply medical devices
  • SIRCPPK308 add topic Assist customers seeking relief from gastro-intestinal conditions
  • SIRCPPK309 add topic Assist customers seeking to relieve common allergic symptom reactions
  • SIRCPPK310 add topic Assist customers seeking analgesic and anti-inflammatory products
  • SIRCPPK311 add topic Assist customers seeking baby or infant care medicines and products
  • SIRCPPK312 add topic Assist customers seeking sexual health medicines and products
  • SIRCQUA401 add topic Coordinate a pharmacy quality system
  • SIRPDIS001A add topic Accept prescriptions and deliver medicine
  • SIRPDIS002A add topic Deliver prescription medicines to customers outside the pharmacy
  • SIRPDIS003A add topic Assist in dispensary operations
  • SIRPDIS004A add topic Assist in dispensary stock control
  • SIRPDIS005A add topic Assist in preparing dose administration containers
  • SIRPDIS006A add topic Assist in preparing extemporaneous prescriptions
  • SIRPMER001A add topic Market and promote pharmacy products and services area
  • SIRPPKS001A add topic Support the sale of pharmacy and pharmacist-only medicines
  • SIRPPKS002A add topic Identify, locate and sell products related to allergies
  • SIRPPKS003A add topic Identify, locate and sell analgesic and anti-inflammatory products
  • SIRPPKS004A add topic Identify, locate and sell baby and infant care products
  • SIRPPKS005A add topic Identify, locate and sell cough and cold products
  • SIRPPKS006A add topic Identify, locate and sell eye, ear and oral care products
  • SIRPPKS007A add topic Identify, locate and sell products for gastro-intestinal conditions
  • SIRPPKS008A add topic Identify, locate and sell first aid and wound care products
  • SIRPPKS009A add topic Identify, locate and sell products for skin and fungal conditions
  • SIRPPKS010A add topic Assist in the management of pharmacy and pharmacist-only medicines
  • SIRPPKS011A add topic Provide information, products and services on asthma
  • SIRPPKS012A add topic Provide information, products and services on blood pressure
  • SIRPPKS013A add topic Provide information, products and services on complementary medicine
  • SIRPPKS014A add topic Provide information, products and services on diabetes
  • SIRPPKS015A add topic Provide information, products and services on diet, nutrition and weight management
  • SIRPPKS016A add topic Provide information, products and services to support home health care
  • SIRPPKS017A add topic Provide information, products and services on pregnancy and maternal health
  • SIRPPKS018A add topic Provide information, products and services on smoking cessation
  • SIRPPKS019A add topic Provide information, products and services on women's and men's health
  • SIRPPKS020A add topic Provide information, products and services on wound care
  • SIRRFSA001A add topic Apply retail food safety practices
  • SIRRFSA002A add topic Monitor food safety program
  • SIRRFSA302 add topic Monitor food safety program
  • SIRRFSA302 add topic Monitor food safety program
  • SIRRIND001A add topic Work effectively as a visual merchandiser
  • SIRRMER001A add topic Merchandise food products
  • SIRRMER002A add topic Pack and display meat products
  • SIRRMER003A add topic Prepare and display fast food items
  • SIRRMER004A add topic Prepare and display bakery products
  • SIRRMER005A add topic Produce retail visual illustrations
  • SIRRMER006A add topic Manufacture visual merchandising support structures
  • SIRRMER007A add topic Apply lettering
  • SIRRMER008A add topic Produce working drawings
  • SIRRMER009A add topic Produce perspective drawings, plans andelevations
  • SIRRMER010A add topic Design, construct and maintain props and merchandisers
  • SIRRMER011A add topic Develop concept visuals
  • SIRRMER012A add topic Maintain display lighting and brief lighting designers
  • SIRRMER013A add topic Design and produce store plans and floor layouts
  • SIRRMER014A add topic Manage visual merchandising projects
  • SIRRMER015A add topic Design merchandisers
  • SIRRMER016A add topic Style merchandise for photography
  • SIRRMER017A add topic Design and produce merchandising and in-store presentations
  • SIRRMER018A add topic Develop and apply strategies for merchandising and corporate presentation
  • SIRRMER019A add topic Present design concepts
  • SIRRMER020A add topic Create and implement exhibition space
  • SIRRMER405 add topic Produce visual merchandising signs
  • SIRRMER406 add topic Design, construct and maintain props
  • SIRRMER407 add topic Design merchandisers
  • SIRRMER508 add topic Produce retail visual illustrations
  • SIRRMER509 add topic Manufacture visual merchandising signage and support structures
  • SIRRMER510 add topic Produce working drawings
  • SIRRMER511 add topic Plan, organise and maintain display lighting
  • SIRRMER512 add topic Produce perspective drawings, plans and elevations
  • SIRRMER513 add topic Develop concept visuals
  • SIRRMER514 add topic Design and produce store plans and floor layouts
  • SIRRMER515 add topic Manage visual merchandising projects
  • SIRRMER516 add topic Style merchandise for photography
  • SIRRMER517 add topic Develop and apply strategies for merchandising and corporate presentation
  • SIRRMER518 add topic Present design concepts
  • SIRRMER519 add topic Design and produce merchandising and in-store presentations
  • SIRRPOS001A add topic Process postal outlet transactions
  • SIRRPOS002A add topic Handle mail received in a retail environment
  • SIRRPOS003A add topic Deliver mail in a retail environment
  • SIRRPOS004A add topic Handle customer interviews and applications
  • SIRRRPK001A add topic Advise on food products and services
  • SIRRRPK002A add topic Advise on meat products
  • SIRRRPK003A add topic Advise on fast food products
  • SIRRRPK004A add topic Advise on bakery products
  • SIRRRPK005A add topic Advise on seafood products
  • SIRRRPK006A add topic Recommend liquor products
  • SIRRRPK007A add topic Recommend and fit clothing or footwear and products and services
  • SIRRRPK008A add topic Recommend jewellery products and services
  • SIRRRPK009A add topic Recommend toddler and baby products
  • SIRRRPK010A add topic Recommend home and home improvement products and services
  • SIRRRPK011A add topic Recommend books or newsagency services
  • SIRRRPK012A add topic Recommend business and leisure products and services
  • SIRRRPK013A add topic Hire and sell video and DVD products and services
  • SIRRRPK014A add topic Recommend specialised products and services
  • SIRWFIN001A add topic Complete debtor processes
  • SIRWFIN002A add topic Manage debtor processes
  • SIRWIND001A add topic Confirm wholesale business practices
  • SIRWINV001A add topic Process purchases
  • SIRWINV002A add topic Administer supply into a business
  • SIRWINV003A add topic Monitor inventory capacity to meet demand
  • SIRWINV301 add topic Administer supply to a business
  • SIRWINV302 add topic Monitor inventory capacity to meet demand
  • SIRWINV302 add topic Monitor inventory capacity to meet demand
  • SIRWSLS001A add topic Sell products and services to business customers
  • SIRWSLS002A add topic Build sales relationships
  • SIRWSLS003A add topic Optimise customer and territory coverage
  • SIRWSLS004A add topic Process product and service data
  • SIRWSLS005A add topic Analyse and achieve sales targets
  • SIRWSLS006A add topic Build sales of branded products
  • SIRWSLS301 add topic Build sales relationships
  • SIRWSLS302 add topic Process product and service data
  • SIRWSLS303 add topic Analyse and achieve sales targets
  • SIRWSLS304 add topic Build sales of branded products
  • SIRWSLS305 add topic Optimise customer and territory coverage
  • SIRXADM001A add topic Apply retail office procedures
  • SIRXADM002A add topic Coordinate retail office
  • SIRXCCS001A add topic Apply point-of-sale handling procedures
  • SIRXCCS002A add topic Interact with customers
  • SIRXCCS003A add topic Coordinate interaction with customers
  • SIRXCCS004A add topic Develop business to business relationships
  • SIRXCCS005A add topic Manage business customers
  • SIRXCCS006A add topic Maintain business to business relationships
  • SIRXCCS203 add topic Promote loyalty programs
  • SIRXCCS305 add topic Maintain business to business relationships
  • SIRXCCS406 add topic Provide professional customer service for high value and complex sales
  • SIRXCCS407 add topic Develop business to business relationship
  • SIRXCCS408 add topic Build retail relationships and sustain customer loyalty
  • SIRXCCS509 add topic Manage business customers
  • SIRXCLM001A add topic Organise and maintain work areas
  • SIRXCLM002A add topic Manage store facilities
  • SIRXCOM001A add topic Communicate in the workplace
  • SIRXCOM101 add topic Communicate in the workplace to support team and customer outcomes
  • SIRXCOM202 add topic Communicate with customers using technologies
  • SIRXEBS001A add topic Acquire and retain online customers
  • SIRXEBS002A add topic Manage retail brands online
  • SIRXEBS003A add topic Manage and promote business to business e-commerce solutions
  • SIRXEBS004A add topic Select an e-business model
  • SIRXFIN001A add topic Balance point-of-sale terminal
  • SIRXFIN002A add topic Perform retail finance duties
  • SIRXFIN003A add topic Produce financial reports
  • SIRXFIN004A add topic Manage financial resources
  • SIRXFIN005A add topic Manage operations to budget
  • SIRXFIN006A add topic Manage prices
  • SIRXGLC001A add topic Monitor compliance with legal and legislative requirements affecting business operations
  • SIRXGLC002A add topic Establish compliance with legal and legislative requirements
  • SIRXGLC003A add topic Comply with legislative requirements affecting business activities
  • SIRXGLC401 add topic Monitor compliance with legislative requirements for the establishment of a retail business
  • SIRXGLC502 add topic Establish business legal and legislative requirements
  • SIRXHRM001A add topic Administer human resources policy
  • SIRXHRM002A add topic Recruit and select personnel
  • SIRXICT001A add topic Operate retail technology
  • SIRXICT002A add topic Use computers as part of business and e-commerce processes
  • SIRXICT003A add topic Operate retail information technology systems
  • SIRXICT004A add topic Adopt mobile commerce applications to improve sales and service
  • SIRXICT404 add topic Adopt mobile commerce applications to improve sales and service
  • SIRXIND001A add topic Work effectively in a retail environment
  • SIRXIND101 add topic Work effectively in a customer service environment
  • SIRXIND102 add topic Plan a career in the retail industry
  • SIRXINV001A add topic Perform stock control procedures
  • SIRXINV002A add topic Maintain and order stock
  • SIRXINV003A add topic Plan inventory levels
  • SIRXINV004A add topic Buy merchandise
  • SIRXINV005A add topic Control inventory
  • SIRXINV006A add topic Develop purchasing strategies
  • SIRXINV407 add topic Manage suppliers
  • SIRXMER001A add topic Merchandise products
  • SIRXMER002A add topic Coordinate merchandise presentation
  • SIRXMER003A add topic Monitor in-store visual merchandising display
  • SIRXMER004A add topic Manage merchandise and store presentation
  • SIRXMER005A add topic Create a display
  • SIRXMER006A add topic Present products
  • SIRXMER007A add topic Demonstrate merchandising and category presentation skills
  • SIRXMER304 add topic Present products
  • SIRXMER407 add topic Plan and build visual presentations for a range of merchandise categories
  • SIRXMGT001A add topic Coordinate work teams
  • SIRXMGT002A add topic Maintain employee relations
  • SIRXMGT003A add topic Lead and manage people
  • SIRXMGT004A add topic Analyse and communicate information
  • SIRXMGT005A add topic Set strategic plans
  • SIRXMGT006A add topic Initiate and implement change
  • SIRXMGT507 add topic Manage staff through change
  • SIRXMGT508 add topic Plan and prepare for business sustainability
  • SIRXMGT509 add topic Manage diversity within the business
  • SIRXMPR001A add topic Profile a retail market
  • SIRXMPR002A add topic Provide marketing and promotion program support
  • SIRXMPR003A add topic Conduct telemarketing
  • SIRXMPR004A add topic Market products
  • SIRXMPR005A add topic Seize a business opportunity
  • SIRXMPR006A add topic Manage promotional activities
  • SIRXMPR007A add topic Devise a strategic marketing plan
  • SIRXMPR008A add topic Implement advertising and promotional activities
  • SIRXOHS001A add topic Apply safe working practices
  • SIRXOHS002A add topic Maintain store safety
  • SIRXOHS003A add topic Provide a safe working environment
  • SIRXPRO001A add topic Maximise sales of branded products
  • SIRXPRO002A add topic Implement product recalls
  • SIRXPRO003A add topic Review product or service performance
  • SIRXPRO004A add topic Maximise product sales and market share
  • SIRXPRO005A add topic Manage distribution processes
  • SIRXPRO006A add topic Forecast product performance
  • SIRXPRO007A add topic Improve supply and distribution chains
  • SIRXPRO008A add topic Access product and service performance data
  • SIRXPRO401 add topic Maximise sales of branded products and services
  • SIRXPRO504 add topic Maximise product sales and market share
  • SIRXPRO504 add topic Maximise product sales and market share
  • SIRXQUA001A add topic Develop innovative ideas at work
  • SIRXQUA002A add topic Lead a team to foster innovation
  • SIRXQUA003A add topic Create an innovative work environment
  • SIRXQUA004A add topic Set up systems that support innovation
  • SIRXQUA005A add topic Maintain operational quality and productivity
  • SIRXQUA006A add topic Benchmark and continuously improve operational quality
  • SIRXRPK001A add topic Recommend health and nutritional products
  • SIRXRPK002A add topic Recommend hair, beauty and cosmetic products and services
  • SIRXRSK001A add topic Minimise theft
  • SIRXRSK002A add topic Maintain store security
  • SIRXRSK003A add topic Apply store security systems and procedures
  • SIRXRSK004A add topic Control store security
  • SIRXSLS001A add topic Sell products and services
  • SIRXSLS002A add topic Advise on products and services
  • SIRXSLS003A add topic Coordinate sales performance
  • SIRXSLS004A add topic Build relationships with customers
  • SIRXSLS005A add topic Manage sales and service delivery
  • SIRXSLS006A add topic Lead a sales team
  • SIRXSLS007A add topic Train sales team members
  • SIRXSLS008A add topic Develop a sales strategy
  • SIRXSLS009A add topic Manage sales teams
  • SIRXSLS405 add topic Coordinate a retail operation during economic downturns
  • SIRXSLS410 add topic Lead a sales representatives team
  • SIRXSRM801 add topic Lead the organisation through change
  • SIRXSRM802 add topic Lead the development of business opportunities
  • SIRXSRM803 add topic Lead and develop staff
  • SIRXSRM804 add topic Continuously improve operational retail processes
  • SIRXSRM805 add topic Lead the strategic planning process in a service environment
  • SIRXSRM806 add topic Manage and transform sales and service programs
  • SIRXSRM807 add topic Lead the development of a visual merchandising strategy
  • SIRXSRM808 add topic Plan and manage complex retail projects
  • SIRXSRM809 add topic Manage retail operations in a region or area
  • SIRXWHS101 add topic Apply safe work practices
  • SITHCCC001A add topic Organise and prepare food
  • SITHCCC003A add topic Receive and store kitchen supplies
  • SITHFAB009A add topic Provide responsible service of alcohol
  • SITHFAB010B add topic Prepare and serve non alcoholic beverages
  • SITHFAB012A add topic Prepare and serve espresso coffee
  • SITXOHS002A add topic Follow workplace hygiene procedures
  • TAAASS301A add topic Contribute to assessment
  • TAAASS401A add topic Plan and organise assessment
  • TAADEL301A add topic Provide training through instruction and demonstration of work skills
  • TAADEL402A add topic Facilitate group-based learning
  • TAADEL404A add topic Facilitate work-based learning
  • TAADEL502A add topic Facilitate action learning projects
  • TAATAS504A add topic Facilitate group processes
  • TDTA1197B add topic Package goods
  • TDTA1297B add topic Pick and process orders
  • TDTA2197B add topic Despatch stock
  • TDTD1097B add topic Operate a forklift
  • TDTD1397B add topic Move materials mechanically using automated equipment
  • TDTD197B add topic Shift materials safely using manual handling methods