Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURACA001 Mapping and Delivery Guide
Respond to customer needs and enquiries in an automotive workplace
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | AURACA001 - Respond to customer needs and enquiries in an automotive workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services.It applies to those working in an automotive workplace.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having responded to customer needs and enquiries, e.g. complaints register. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following must be made available: automotive workplace or simulated workplace three different customers with different requirements, including one dissatisfied customer. |
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Prerequisites/co-requisites | |||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer need or enquiry regarding product or service |
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Element: Provide information and advice to customer |
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Element: Finalise customer contact |
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Element: Identify customer need or enquiry regarding product or service |
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Element: Provide information and advice to customer |
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Element: Finalise customer contact |
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