aspects of lifestyle that may adversely influence personal physiological condition aspects of lifestyle that may adversely influence personal psychological condition aspects of flight dispatch team operations that can prevent an undesired aircraft state effective communication techniques during normal, abnormal and emergency flight dispatch situations: verbal and non-verbal communication one and two-way communication effects of different communication styles miscommunication (including cultural differences) effective decisionmaking processes: identify problems and causal factors assess component parts systematically and logically employ analytical techniques to identify solutions and consider the value and implications of each generate solutions and/or alternative courses of action assess alternative solutions and risks with other flight dispatch team members determine course of action communicate decision and delegate tasks to flight crew monitor progress against agreed plan evaluate decisions in accordance with changing circumstances ensure decision making is improvement-focused and directed towards achieving optimum outcomes effects of stress on personal performance and ways of managing and controlling the various stressors that may impact on aviation operations: concepts of fatigue environmental stress symptoms, causes and effects ergonomics of control systems and instruments principles of stress management short- and long-term stressor effects on performance stress and arousal interaction flight dispatch team coordination principles: assertion skills barriers to effective communication decision-making processes: communication – attitude personality judgement leadership styles leadership qualities listening skills poor team coordination verbal and non-verbal communication influences human factors that may influence personal performance during flight dispatch operations judgment and decision making: aviation judgment concepts: types of judgment motor skills and human factors aeronautical decision making: decision-making concepts pilot responsibilities behavioural aspects identifying hazardous attitudes: physical factors psychological factors social influences and interface between people flight support operations judgment awareness: risk assessment flight dispatcher stress management applying decision-making concepts: practical application managing resources safety awareness leadership, style of management: concern for performance concern for people democratic versus autocratic style encouraging inputs and feedback optimising flight crew performance in flight correcting crew coordination deficiencies normal and emergency decision-making models to flight dispatch operations: gather, review, assess, decide, evaluate (GRADE) relay, advise, indicate, solution, emergency (RAISE) relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders related to human factors and non-technical skills relevant sections of CASRs and Civil Aviation Orders related to threat and error management (TEM) recognition techniques and management strategies for: actual and potential threats actual and potential errors undesired aircraft states situational awareness models to identify real or potential environmental or operational threats to aviation safety: perception comprehension projection task management: workload organisation and priority setting to ensure optimum safe outcome of a flight event planning to occur in a logical and sequential manner anticipating events to ensure sufficient opportunity is available for completion using technology to reduce workload and improve cognitive and manipulative activities task prioritisation and protection while filtering and managing real time information TEM model: principles and components of TEM definition of threats definition of errors undesired aircraft states TEM countermeasures. |