crew coordination: basic principles of crew coordination verbal and non-verbal communication factors barriers to communication listening skills assertion skills factors affecting decision-making processes communication communication – attitude personality judgement leadership style leadership qualities poor crew coordination factors effective decisionmaking processes: identify problems and causal factors assess component parts systematically and logically employ analytical techniques to identify solutions and consider the value and implications of each generate solution and/or alternative courses of action assess alternative solutions and risks with other flight crew members determine course of action communicate decision and delegate tasks to flight crew monitor progress against agreed plan evaluate decisions in accordance with changing circumstances ensure decision making is improvement-focused and directed towards achieving optimum outcomes fatigue risk management processes: proactive predictive reactive flight rules: documentation aircraft nationality and registration airworthiness of aircraft personnel licencing rules of the air procedures for air navigation air traffic services aeronautical information service aerodromes facilitation search and rescue security aircraft accidents and incidents – crew responsibilities air service operations judgment and decision making: pilot judgment concepts types of judgment motor skills and human factors aeronautical decision making decision-making concepts pilot responsibilities behavioural aspects identification of hazardous attitudes physical factors psychological factors social influences and interface between people pilot judgment awareness risk assessment cockpit stress management applying decision-making concepts practical application managing resources safety awareness task management: workload organisation and priority setting to ensure optimum safe flight outcome event planning, in a logical and sequential manner anticipating events to ensure sufficient opportunity is available for completion using technology to reduce workload and improve cognitive and manipulative activities task prioritisation and protection while filtering and managing real time information. |