accepting, managing, and safely handling, loading and unloading aircraft cargo as required adapting to differences in equipment and operating environment in accordance with standard operating procedures aiding and assisting passengers appropriately during an emergency applying precautions and required action to minimise, control or eliminate identified hazards applying relevant legislation and workplace procedures briefing passengers on: emergency procedures on the ground and in the air flight details location of emergency exits calculating and managing aircraft cargo as required communicating effectively with others when managing aircraft passengers and cargo completing relevant documentation conducting cargo calculations including weight, balance and deck loading controlling cabin temperature indicating the location of airsickness bags demonstrating how to: secure and release seat belts and/or safety harnesses secure stowage hand luggage demonstrating how to use: flotation devices fresh air vents oxygen equipment as required safety equipment determining and applying safety and security requirements ensuring passengers are aware of hazardous conditions and emergencies during flight, and related safety and emergency procedures exercising control of passengers on the ground and in the aircraft explaining: operation of doors and escape hatches precautions to avoid interference with flight controls smoking requirements identifying and correctly using relevant equipment identifying and labelling cargo identifying dangerous goods and applying dangerous goods procedures implementing contingency plans implementing decisions for carriage or non-carriage and management of load implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations interpreting and following operational instructions and prioritising work maintaining compliance with regulatory requirements modifying activities depending on workplace contingencies, situations and environments monitoring and anticipating operational problems and hazards and taking appropriate action monitoring work activities in terms of planned schedule operating electronic communications equipment to required protocol operating emergency equipment applicable to flight organising first aid as required during an in-flight emergency reading interpreting and following relevant instructions, regulations, procedures and signs reporting and/or rectifying any problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures responding appropriately to cultural differences in the workplace selecting and using required personal protective equipment conforming to industry and WHS/OHS standards understanding and anticipating the needs of passengers using loading and cargo securing devices working collaboratively with others working systematically with required attention to detail without injury to self or others, or damage to goods or equipment. |