aviation enterprise emergency procedures aviation enterprise leadership principles aviation enterprise structure, products, policies, procedures and service standards appropriate service for customers with a range of disabilities and specific needs cabin features and amenities for various types of aircraft cabin first aid procedures complaint handling procedures customer service records and documentation features, amenities and departure gate locations of terminals at designated airports individual crew responsibilities related to cabin safety and security needs and expectations of different types of customers, including internal and external customers people to be consulted about cabin security and safety: aircraft resourcing staff catering staff emergency services staff ground staff other cabin crew and flight crew members security staff technical staff problems that may occur when providing customer service to passengers on aircraft flights and appropriate action that should be taken in each case relevant aviation enterprise divisional business plans relevant customs, quarantine, equal opportunity and anti-discrimination regulations relevant WHS/OHS regulations relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to emergency procedures risks that exist when providing customer service to passengers on aircraft flights and related risk control procedures and precautions service quality and continuous improvement principles unlawful interference with aviation incidents and response actions relevant to own role: causing damage to an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk committing an act at an airport, or causing any interference or damage, that puts the safe operation of the airport, or the safety of any person at the airport, at risk destroying an aircraft that is in service doing anything on board an aircraft that is in service that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk placing, or causing to be placed, on board an aircraft that is in service anything that puts the safety of the aircraft, or any person on board or outside the aircraft, at risk putting the safety of an aircraft at risk by communicating false or misleading information putting the safety of aircraft at risk by interfering with, damaging or destroying air navigation facilities taking control of an aircraft by force, or threat of force, or any other form of intimidation or by any trick or false pretence use of cabin medical equipment. |