Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCMM402 Mapping and Delivery Guide
Implement effective communication strategies
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCMM402 - Implement effective communication strategies |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to select and use communication strategies required to respond to an enquiry.It applies to individuals who analyse information and then either respond personally or refer the enquiry to others.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive enquiry |
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Element: Identify and apply appropriate communication techniques |
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Element: Determine action to be taken |
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Element: Review outcomes of communication |
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