Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE205 Mapping and Delivery Guide
Prepare for work in a customer engagement environment
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE205 - Prepare for work in a customer engagement environment |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to participate in customer engagement operations, including defining the requirements and expectations of the organisation.It applies to individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge, working under direct supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Relate own role to customer engagement operations |
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Element: Reflect on personal performance |
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Element: Maintain a professional approach to employment |
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Element: Participate in a workplace team |
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