Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE302 Mapping and Delivery Guide
Deploy customer service field staff
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE302 - Deploy customer service field staff |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to deploy field staff to fulfil service commitments to customers and meet organisational requirements. It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Create a despatch job for automatic despatch |
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Element: Manually despatch and clear jobs |
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Element: Redeploy field staff |
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Element: Create and send communication to field staff |
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