Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE403 Mapping and Delivery Guide
Schedule customer engagement activity
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE403 - Schedule customer engagement activity |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to schedule customer engagement activity and manage customer engagement schedules using manual and electronic systems.It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources, and who may provide leadership and guidance to others with some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse engagement traffic data |
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Element: Review forecasting and planning |
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Element: Plan labour requirements |
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