Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE604 Mapping and Delivery Guide
Develop and maintain a service level strategy
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE604 - Develop and maintain a service level strategy |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to establish, monitor and maintain a service level strategy in a customer engagement environment.It applies to individuals who analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse historical data |
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Element: Formulate a service level policy |
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Element: Monitor and maintain service levels |
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