Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUE606 Mapping and Delivery Guide
Forecast and plan using customer engagement traffic information analysis
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUE606 - Forecast and plan using customer engagement traffic information analysis |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to analyse call or engagement traffic information to forecast and plan resourcing for customer engagement operations.It applies to individuals who analyse, design and execute judgements using wide ranging technical, creative, conceptual or managerial competencies and who are often accountable for group outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse contact traffic data |
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Element: Interpret the impact of customer contact phenomena on forecasting and planning |
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Element: Develop contact traffic forecasts |
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Element: Plan labour requirements |
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