Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCUS403 Mapping and Delivery Guide
Implement customer service standards
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBCUS403 - Implement customer service standards |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation. It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to: office equipment business technology workplace documents and policies and procedures customer feedback consumer protection laws and regulations case studies and, where possible, real situations interaction with others. Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to quality customer service standards |
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Element: Implement customer service systems |
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Element: Implement team customer service standards |
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