- BSBHRM501A - Manage human resources services
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBHRM501A Mapping and Delivery Guide
Manage human resources services
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBHRM501A - Manage human resources services |
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Description | This unit describes the performance outcomes, skills and knowledge required to plan and oversee and deliver human resources services. It is not specific to any given human resources function and deals with the coordination of services and approaches.This unit takes an overview of human resources services and includes business ethics.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to human resources managers with broad experience who have responsibility for coordinating a range of human resources practices across an organisation. They may have other human resources staff reporting to them. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field | Workforce Development - Human Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine strategies for delivery of human resources services |
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Element: Manage the delivery of human resources services |
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Element: Evaluate human resources service delivery |
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Element: Manage integration of business ethics in human resources practices |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: demonstrated skills in planning and implementing a coordinated approach to human resources functions across the organisation demonstration of engaging key stakeholders, implementing methods for developing and monitoring human resources plans, and aligning human resources with broader business objectives knowledge of relevant legislation. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: assessment of written reports/examples of human resources plans and evaluations of those plans direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations oral or written questioning to assess knowledge of performance and contract management review of documentation outlining roles and responsibilities of human resources team, line managers, and external contractors review of documentation outlining service specifications, performance standards and timeframes and documentation of how these were communicated. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Human Resource Management. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
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Required skills |
analytical and problem-solving skills to review business and operational plans and to develop and evaluate human resources strategies to support these plans communication and negotiation skills to consult with key stakeholders across the organisation and to ensure their support for human resources strategies communication skills to manage service delivery learning skills to see that performance is managed and skills are developed in a range of contexts. |
Required knowledge |
human resources strategy and planning processes as they relate to business and operational plans performance and contract management relevant legislation which applies to human resources. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Human resources requirements may include: | assessment and development centres career management competency development processes counselling discrimination, vilification and harassment advice education and training programs feedback flexible work arrangements induction and orientation programs industrial relations advice occupational health and safety (OHS) personal and career development planning rehabilitation and return to work remuneration/benefits advice self-analysis and self-assessment staff selection succession planning tele-working procedures workers compensation |
Options will include: | cost benefit analysis risk analyses recommendations to relevant groups and individuals - all those who have a role in the implementation of policies, procedures or decisions and/or are affected by their implementation |
Legislative requirements and organisational policies may include: | award and enterprise agreements, and relevant industrial instruments relevant industry codes of practice relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Analyse strategic and operational plans to determine human resources requirements | |||
Consult line and senior managers to identify human resources needs within their area | |||
Develop options for delivery of human resources services | |||
Ensure options for human resources services comply with legislative requirements and organisational policies | |||
Develop and agree on strategies and action plans for delivery of human resources services | |||
Agree and document roles and responsibilities of human resources team, line managers, and external contractors | |||
Develop and negotiate service agreements between the human resources team, service providers and client groups | |||
Document and communicate service specifications, performance standards and timeframes | |||
Identify and arrange training support if required | |||
Agree and arrange monitoring of quality assurance processes | |||
Ensure that services are delivered by appropriate providers in accordance with service agreements and operational plans | |||
Identify and rectify underperformance of human resources team or service providers | |||
Survey clients to determine level of satisfaction | |||
Capture on-going client feedback for the review processes | |||
Analyse feedback and surveys and recommend changes to service delivery | |||
Obtain approvals to variations in service delivery from appropriate managers | |||
Ensure that personal behaviour is consistently ethical and reflects values of the organisation | |||
Ensure that Code of Conduct is observed across the organisation and that its expectations are incorporated in human resources policies and practices | |||
Observe confidentiality requirements in dealing with all human resources information | |||
Deal with unethical behaviour promptly | |||
Ensure that all human resources staff are clear about ethical expectations of their behaviour |
Forms
Assessment Cover Sheet
BSBHRM501A - Manage human resources services
Assessment task 1: [title]
Student name:
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I declare that the assessment tasks submitted for this unit are my own work.
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Result: Competent Not yet competent
Feedback to student
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Assessment Record Sheet
BSBHRM501A - Manage human resources services
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: