- BSBMGT516A - Facilitate continuous improvement
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBMGT516A Mapping and Delivery Guide
Facilitate continuous improvement
Version 1.0
Issue Date: April 2024
| Qualification | - |
Unit of Competency | BSBMGT516A - Facilitate continuous improvement |
|---|---|---|---|
| Description | This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
| Employability Skills | This unit contains employability skills. | ||
| Learning Outcomes and Application | This unit applies to managers who take an active role in managing the continuous improvement process in order to achieve the organisation's objectives. Particularly where managers are closely associated with the creation and delivery of products and services, they play an important part in influencing the ongoing development and betterment of the organisation.At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. | ||
| Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
| Prerequisites/co-requisites | Not Applicable | ||
| Competency Field | |||
| Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
|---|---|---|---|---|---|---|---|---|
| Elements of Competency | Performance Criteria | |||||||
| Element: Lead continuous improvement systems and processes |
| |||||||
| Element: Monitor and adjust performance strategies |
| |||||||
| Element: Manage opportunities for further improvement |
| |||||||
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: examples of strategies and approaches to improve work outcomes or organisational functioning methods for monitoring performance and customer service knowledge of continuous improvement models. |
Context of and specific resources for assessment | Assessment must ensure: access to appropriate documentation and resources normally used in the workplace. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of presentations oral or written questioning to assess knowledge of quality systems review of strategies developed to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative evaluation of how customer service strategies were communicated to all stakeholders review of documentation outlining work team performance. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Diploma of Management. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
innovation and lateral thinking skills to design better ways for achieving work outcomes leadership skills to gain the confidence and trust of others communication skills to communicate opportunities for improvement, and to coach and mentor staff. |
Required knowledge |
continuous improvement models quality systems. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Strategies may refer to: | clarification of roles and expectations communication devices and processes, such as intranet and email communication systems, to facilitate input into workplace decisions long-term or short-term plans factoring in opportunities for team input mentoring and 'buddy' systems to support team members to participate in decision making performance plans reward/recognition programs for high performing staff training and development activities |
Systems may refer to: | forums, meetings newsletters and reports policies and procedures web-based communication devices |
Continuous improvement processes may include: | cyclical audits and reviews of workplace, team and individual performance evaluations and monitoring of effectiveness modifications and improvements to systems, processes, services and products policies and procedures which allow an organisation to systematically review and improve the quality of its products, services and procedures seeking and considering feedback from a range of stakeholders |
Stakeholders may include: | business or government contacts funding bodies individuals within the work team internal and external contacts organisation's clients and customers professional associations senior management and board members unions/employee groups |
Operational progress may refer to: | customer service indicators occupational health and safety indicators productivity gains success in meeting agreed goals and performance indicators |
Documentation of work team performance may include: | annotated performance plans quantitative data such as production figures recommendations for improvement records and reports |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Develop strategies to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate | |||
| Establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders | |||
| Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes | |||
| Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved | |||
| Adjust and communicate strategies to all stakeholders according to organisational procedures | |||
| Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts | |||
| Ensure processes include documentation of work team performance to aid the identification of further opportunities for improvement | |||
| Consider areas identified for further improvement when undertaking future planning |
Forms
Assessment Cover Sheet
BSBMGT516A - Facilitate continuous improvement
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
BSBMGT516A - Facilitate continuous improvement
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: