Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBWRK409 Mapping and Delivery Guide
Prepare for and participate in dispute resolution
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | BSBWRK409 - Prepare for and participate in dispute resolution |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to prepare for and participate in a dispute resolution process. It applies to individuals who work in a support position to assist in dealing with conflicts and issues.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Prepare for dispute resolution |
| |||||||
Element: Participate in dispute resolution processes |
| |||||||
Element: Reach an outcome to dispute resolution |
| |||||||
Element: Evaluate and review outcome against objectives |
|