Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCOM002 Mapping and Delivery Guide
Use communication to build relationships
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | CHCCOM002 - Use communication to build relationships |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: use of suitable facilities, equipment and resources, including use of real workplace policies and procedures modelling typical workplace conditions, including: interactions with clients and co-workers from a range of diverse backgrounds facilitation of groups of at least 3 people typical workplace reporting processes interpreter and translation services where required use of digital media Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Communicate with clients and co-workers |
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Element: Address communication needs |
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Element: Facilitate meetings |
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