Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCCOM006 Mapping and Delivery Guide
Establish and manage client relationships
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | CHCCOM006 - Establish and manage client relationships |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention.This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Performance criteria specify the performance needed to demonstrate achievement of the element | ||||||||
Element: Establish professional relationship with the client |
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Element: Manage client interactions |
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Element: Provide effective responses to client enquiries |
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Element: Present information clearly and with sufficient detail to meet client needs |
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