Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCICS402A Mapping and Delivery Guide
Facilitate individualised plans

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCICS402A - Facilitate individualised plans
Description This unit describes the knowledge and skills required to develop, implement and monitor support requirements for people to sustain quality of life according to individualised plans
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The skills and knowledge of this unit of competency will be applied in the context of involving people in the development and monitoring of the individualised plan
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish and maintain appropriate relationship with the client
  • Introduce oneself appropriately
  • Demonstrate courtesy towards the client
  • Conduct interpersonal exchanges in a manner that develops, and maintains trust
  • Maintain confidentiality and privacy of the person within organisation policy and protocols
  • Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs
  • Support the interests, rights and decision-making of the person in all dealings
       
Element: Provide information about the planning process
  • Explain the purpose of the planning process
  • Discuss different planning options with the client
  • Work with the client to select most appropriate planning option
       
Element: Facilitate development of the individualised plan
  • Work with the client to determine readiness for the development of an individualised plan
  • Work with the client to determine stakeholders to be included in the planning process
  • Determine the place and time for planning that best meets client needs
  • Organise venue and provide invitations and necessary background material to relevant stakeholders
  • Follow process requirements of the planning tool or template
  • Prepare relevant documents prior to the planning session
  • Conduct any required assessments or liaise with the assessor prior to the planning session
  • Conduct planning session in a manner that respects the client's perspective, fosters their strengths and capacities and promotes their participation
  • Manage any conflict or differences with regard for the client's perspective
  • Clearly record the planning activities and summarise and provide details for feedback
       
Element: Determine risks associated with supporting the individualised plan
  • Conduct environmental risk assessment for functions associated with supporting the plan
  • Conduct risk assessment specific to client's circumstances
  • Discuss elements of risk with the client
  • Work with the client to identify strategies to remove or reduce risk
  • Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements
  • Identify other risks to the person and report accordingly
       
Element: Implement and review individualised plan
  • Provide information and support to assist client to monitor their plan
  • Provide information and support to relevant others to implement the plan
  • Respond to reports of variation in client's circumstances that could affect the support requirements
  • Work with client and relevant others to make any required adjustments to the individualised plan
  • Facilitate discussion with client and supervisor to identify areas of the individualised plan that require review
  • Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert
  • Facilitate discussion with the client and supervisor in a manner that supports client self determination
       
Element: Complete documentation, including writing or amending an individualised plan
  • Comply with the organisation's reporting requirements
  • Complete documentation according to organisation policy and protocols
  • Maintain documentation in a manner consistent with reporting requirements
  • File documentation organisation policy and protocols
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

appropriate workplace where assessment can take place

relevant organisation policy, protocols and procedures

equipment and resources normally used in the workplace

Method of assessment may include:

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation

Related units:

This unit must be assessed in relation to the specific context in which it will (or may) be applied

In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:

CHCAC318A Work effectively with older people

OR

In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:

CHCDIS301A Work effectively with people with a disability

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Role and responsibilities of self and others in the organisation

Client assessment process

A range of individualised planning processes that support person's strengths, interests, health and emotional well being and self determination

Duty of care requirements when supporting an individualised plan

Contemporary social aspects of ageing and disability

Factors contributing to a person's ability to participate in the community

Principles and practices of strengths-based support

Role of carers

Safety and security risks associated with ageing and disability

Strategies for minimising risk

Principles and practices for establishing and maintaining appropriate relationships with older people and people with disabilities

Resources that will support the individualised plan

Processes and practices that support skill development and/or maintenance

Occupational health and safety (OHS) and infection control policy, procedures and legislative requirements

Basic training and assessment principles and practices

Documentation and reporting requirements and procedures

Principles and practices of confidentiality and privacy

Depending on the work role or services provided, specific knowledge of particular groups or issues may be required as in the Range Statement

Essential skills:

It is critical that the candidate demonstrate the ability to:

Facilitate involvement of people (and carers) in the planning and monitoring process

Match a person's support requirements with support procedures

Monitor the effectiveness of support procedures

Implement and monitor an individualised plan

Respond to person's preferences

Apply physical and psychosocial aspects of the person in supporting their individualised plan

Identify and respond to risks associated with supporting the individualised plan

Liaise and report appropriately to supervisor and/or other health professionals

Provide specific training to a worker

Interact appropriately with the client assessment process and assessor/s

Make informed observations and report appropriately

Write and make appropriate amendments to an individualised plan

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Follow organisation policies and protocols

Adhere to own work role and responsibilities

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client's service delivery plans, make notations in clients records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement

Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation:

industry work roles will require workers to be able to perform basic mathematical functions, such as addition and subtraction up to three digit numbers and multiplication and division of single and double-digit numbers

continued ...

Essential skills (contd):

Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols

Work effectively with clients, colleagues and supervisors

Demonstrate safe and effective use of workplace technology in line with OHS guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Appropriate relationship building and communication processes may include:

Courtesy

Empathy

Non-judgemental support

Observing and listening

Respect of individual differences

Different planning options may include:

Informal plans

Person-centred planning processes, including

MAPS

PATH

Personal Futures Planning

Organisation planning processes, including:

individual program plan

care plan

treatment plan

education plan

rehabilitation plan

employment plan

recreation and access plan

Readiness for development of an individualised plan may include:

Capacity to make decisions

Capacity to understand the process

Capacity to participate

Involvement of an advocate

Power imbalances

Stakeholders may include:

Family members

Friends

Neighbours

Religious leader

Other staff

Staff from other services

Background material may include:

Information on the process

Requests for information to bring to the meeting

Environmental risk may include:

Location and nature of activities identified in the individualised plan

Safety of access issues

Infection

Environmental hazards

slippery or uneven floor surfaces

physical obstructions (e.g. furniture and equipment)

poor home maintenance

poor or inappropriate lighting

inadequate heating and cooling devices

inadequate security

Client's circumstances that may require risk assessment include:

Weight

Skin integrity

Infection

Evidence of self-neglect

Behaviours of concern

Impaired judgement and problem solving abilities

Impaired cognitive functioning

Other risk or potential risk, may include:

Evidence of self-neglect

Evidence of abuse

Social rights infringements

Monitor may include:

Feedback from person, family, carers and other interested people

Observations

Requests

Reporting may be, and include:

Verbal:

telephone

face-to-face

Non-verbal (written):

progress reports

case notes

hazard and incident reports

care plans

Situations of risk or potential risk, may include:

Evidence of self-neglect

Evidence of self-harm

Evidence of abuse

Uncharacteristic or inappropriate behaviours

Impaired judgement and problem solving abilities

Impaired cognitive functioning

Sudden or unexpected change in health status include sensory loss

Environmental hazards

slippery or uneven floor surfaces

physical obstructions (e.g. furniture and equipment)

poor home maintenance

poor or inappropriate lighting

inadequate heating and cooling devices

inadequate security

Social rights infringements

Uncharacteristic or inappropriate behaviours that may require reporting and support may include:

Agitation

Aggression (physical and/or verbal)

Withdrawal

Confusion

Emotional distress

Disinhibition

Perseveration

Self mutilation

Substance abuse

Sleeplessness

Depression

Disorientation

Impulsivity

Eating problems

Specific knowledge may be required of particular groups or issues, such as:

Alcohol and other drugs abuse

Cultural and linguistic diversity

Specific types of disability

The impact of ageing

Risk of self-harm

Women

Men

Community education

Aboriginal and Torres Strait Islander people

Mental health

Acquired brain injury

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Introduce oneself appropriately 
Demonstrate courtesy towards the client 
Conduct interpersonal exchanges in a manner that develops, and maintains trust 
Maintain confidentiality and privacy of the person within organisation policy and protocols 
Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs 
Support the interests, rights and decision-making of the person in all dealings 
Explain the purpose of the planning process 
Discuss different planning options with the client 
Work with the client to select most appropriate planning option 
Work with the client to determine readiness for the development of an individualised plan 
Work with the client to determine stakeholders to be included in the planning process 
Determine the place and time for planning that best meets client needs 
Organise venue and provide invitations and necessary background material to relevant stakeholders 
Follow process requirements of the planning tool or template 
Prepare relevant documents prior to the planning session 
Conduct any required assessments or liaise with the assessor prior to the planning session 
Conduct planning session in a manner that respects the client's perspective, fosters their strengths and capacities and promotes their participation 
Manage any conflict or differences with regard for the client's perspective 
Clearly record the planning activities and summarise and provide details for feedback 
Conduct environmental risk assessment for functions associated with supporting the plan 
Conduct risk assessment specific to client's circumstances 
Discuss elements of risk with the client 
Work with the client to identify strategies to remove or reduce risk 
Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements 
Identify other risks to the person and report accordingly 
Provide information and support to assist client to monitor their plan 
Provide information and support to relevant others to implement the plan 
Respond to reports of variation in client's circumstances that could affect the support requirements 
Work with client and relevant others to make any required adjustments to the individualised plan 
Facilitate discussion with client and supervisor to identify areas of the individualised plan that require review 
Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert 
Facilitate discussion with the client and supervisor in a manner that supports client self determination 
Comply with the organisation's reporting requirements 
Complete documentation according to organisation policy and protocols 
Maintain documentation in a manner consistent with reporting requirements 
File documentation organisation policy and protocols 

Forms

Assessment Cover Sheet

CHCICS402A - Facilitate individualised plans
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCICS402A - Facilitate individualised plans

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: