The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirements counter-terrorism crowd control and control of persons under the influence of intoxicating substances disability force continuum, use of force guidelines general ‘duty of care’ responsibilities inspection of people and property, and search and seizure of goods licensing or certification requirements privacy and confidentiality relevant commonwealth, state, and territory legislation, codes and national standards for: anti-discrimination cultural and ethnic diversity environmental issues equal employment opportunity industrial relations OHS relevant industry codes of practice trespass and the removal of persons. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct, code of ethics communication and reporting procedures complaint and dispute resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs own role, responsibility and authority personal and professional development privacy and confidentiality of information quality assurance and continuous improvement processes and standards resource parameters and procedures roles, functions and responsibilities of security personnel storage and disposal of information. |
Assignment instructions may include: | assignment objectives and timeframes instructions from supervisor personal presentation requirements reporting and documentation requirements resource and equipment requirements specific client requirements work tasks and procedures. |
Identification documentation may include: | ID cards or paperwork letters of authority temporary passes work permits. |
Persons may include: | contractors delivery persons demonstrators employees repair persons sales representatives visitors. |
Incidents may include: | aggressive or abusive behaviour by visitors complaints forced entry mislaid or forgotten pass non-compliance with entry requirements refusal to show pass unauthorised entry or exit of persons using a pass belonging to someone else. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory constructive feedback control of tone of voice and body language culturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate effective verbal and non-verbal communication maintaining professionalism providing sufficient time for questions and responses reflection and summarising two-way interaction use of plain English use of positive, confident and cooperative language. |
Relevant persons may include: | clients colleagues emergency services personnel supervisor. |
Occupational Health and Safety (OHS) guidelinesmay relate to: | controlling and minimising risks correct manual handling including shifting, lifting and carrying environmental and conservation requirements first aid handling hazardous materials and dangerous goods identifying and reporting hazards and risks knowledge of emergency and evacuation procedures. |
Access control systems may include: | card entry systems computerised entry systems keypads and key tag systems photo-ID cards proximity card readers security turnstiles swipe cards traffic barriers eg boom gates. |
Indications of unauthorised entry may include: | alarm activation CCTV monitor ladders or other climbing aids signs of forced entry unusual lights unusual sounds. |
Documentation may include: | activity reports incident reports vehicle and personnel movements visitor logs visitor passes. |