Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK403A Mapping and Delivery Guide
Provide services in a Business Transaction Centre
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | FNSBNK403A - Provide services in a Business Transaction Centre |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide a breadth of service in Business (and Rural) Transaction Centres (BTCs and RTCs) in regional and remote Australia, including customer service, processing and customer needs analysis.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit may be applied in a range of organisations that provide business transaction centre services. Rural centres are operated by a wide range of organisations frequently hosted in credit unions, libraries or other existing community service centres with funding provided by the Commonwealth government with the intent of ensuring regional and rural communities have ready access to an appropriate range of transaction processing and other services such as Medicare claims and Centrelink enquiries. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Represent the Business Transaction Centre |
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Element: Identify customer service and information needs |
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Element: Process customer transactions |
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Element: Provide support and service information to customers |
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