Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS504A Mapping and Delivery Guide
Manage premium customer relationships
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | FNSCUS504A - Manage premium customer relationships |
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Description | This unit describes the performance outcomes, skills and knowledge required to build and maintain relationships with premium or high value customers including the tailoring of services to meet their specific needs.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to senior customer service job roles in the financial services industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to the identification of the customer segment |
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Element: Manage customer relationships with premium or high value individuals |
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Element: Provide high level and tailored service |
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Element: Evaluate and report outcomes |
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