Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSIBK507 Mapping and Delivery Guide
Review service performance
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | FNSIBK507 - Review service performance |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to collect, analyse and review the client service provided by an insurance broking organisation to identify suitable actions. It encompasses investigations, analysis and evaluation about broker performance in implementing the client’s service plan and developing strategies to improve it.It applies to individuals with well-developed interpersonal, research and analytical skills that are used to develop strategies to improve services.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance broking field of work and include access to: common office equipment, technology, software and consumables organisational records organisational policy and procedures. Assessors must satisfy NVR/AQTF assessor requirement. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish system to review service performance |
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Element: Analyse performance data |
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Element: Determine action required |
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