Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSILF504A Mapping and Delivery Guide
Manage complex life insurance claims
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSILF504A - Manage complex life insurance claims |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage people, information systems and other resources needed to assess life insurance claims of a complex nature. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to those involved in complex non-standard claims management within the life insurance sector. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Confirm validity of the claim |
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Element: Conduct complex claim assessment |
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Element: Appoint specialists to assist in complex claims assessment as required |
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Element: Assess and report on liability |
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Element: Finalise claim payments |
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