Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSISV307 Mapping and Delivery Guide
Follow organisation procedures to process claim
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | FNSISV307 - Follow organisation procedures to process claim |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to process an insurance claim in accordance with organisational guidelines and procedures.It applies to individuals employed in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance services field of work and include access to: organisational records organisational policy, procedures, legislation and regulations as they relate to contracts of insurance a range of common technology and software an appropriate work environment and conditions. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and clarify claim information |
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Element: Determine acceptability of claim |
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Element: Accept or reject claim |
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Element: Process claim |
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Element: Document liability decisions |
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