Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSMCA402 Mapping and Delivery Guide
Initiate legal recovery of debts
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | FNSMCA402 - Initiate legal recovery of debts |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes skills and knowledge required to establish contact and rapport with debtors and successfully collect debts using a relevant legal recovery process.It applies to individuals who use specialised knowledge of legal requirements and follow organisational procedures to complete tasks.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the mercantile agents field of work and include access to: office equipment, technology, software and consumables relevant legislation and industry codes of practice in the mercantile agent field. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan and prepare procedures |
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Element: Negotiate debt payment and settlements |
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Element: Present recommendations to client and implement |
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