Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP302A Mapping and Delivery Guide
Establish, maintain and process superannuation records

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP302A - Establish, maintain and process superannuation records
Description This unit describes the performance outcomes, skills and knowledge required to establish member and/or employer superannuation records within an information management system/database, and ensuring records are maintained accurately.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit has application around a variety of funds and can be utilised by the trustee or an administrator of a fund.Work contexts where this unit may apply include:Where processing of documentation for new members and/or employers is the major function of the work role.When maintenance of and changes to records is part of work role.When interaction with members and employers is involved and requires documentation.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Set up new member records for individuals
  • Information required to set up new member file is collected
  • Information is checked to ensure it is complete and correct
  • Data is entered into organisational information system
  • New member record is activated
  • Confirmation is sent according to organisational guidelines
  • New and additional information is accurately updated within organisational guidelines
       
Element: Set up new employer records as required
  • Information required to set up new employer record is collected
  • Information is checked to ensure it is complete and correct
  • Data is entered into organisational information system
  • New employer record is activated
  • Confirmation is sent according to organisational guidelines
       
Element: Maintain integrity of records
  • All transactions are correctly reflected in records
  • Inconsistencies are identified and acted upon
  • Records are up-dated as new information is received
  • Enquiries and communications are added to records
  • Confirmation is sent according to organisational guidelines
       
Element: Identify administrative and accounting processes documented in member records
  • Process of determining interest is identified
  • Factors influencing interest are identified
  • Administrative charges and insurance premiums are identified on records
  • Processes of allocating interest, charges and insurance premiums to member accounts are described to the customer
  • Members are provided with information regarding their records as required and according to organisational guidelines
       
Element: Describe elements of annual statements and calculation processes
  • Elements of annual statements are identified and understood
  • Statements are reproduced as required and according to organisational guidelines
       
Element: Follow quality assurance procedures
  • Organisational procedures are followed
  • Member/employer details are established and maintained in accordance with organisational requirements
  • Consequences of incorrect information are identified and corrected
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

set up new member records without errors or omissions

set up new employer records

enter data onto organisation information system

maintain integrity of organisational records

demonstrate knowledge of administrative and accounting practices utilised in members records

demonstrate knowledge and understanding of the annual statement and calculation processes.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of office equipment, technology, software and consumables

access to financial services product information

access to information about a workplace policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of units of competency

observing processes and procedure in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

use questioning and active listening to gather and check information

liaise and share information with others

communicate appropriately with people from diverse backgrounds

numeracy skills to:

interpret numeric data and from this perform calculations related to achieving required outcomes

IT skills to:

use computer applications (word processing, spreadsheet, database, specific purpose computer systems)

access and update records electronically

reading skills to:

read and understand relevant procedures

read and interpret applications and supporting documentation

writing skills to:

accurately record information

prepare professional letters and emails

organisational skills to efficiently plan and sequence work

problem solving skills to address inaccuracies and omissions in applications

analytical skills to effectively analyse information and data.

Required knowledge

company policies, procedures, objectives and guidelines

superannuation fund structures

available products and services

fund rules

guiding principles of the Privacy Act

fraud deterrence practices

information technology system procedures for documentation

organisational information, documentation and communication systems.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Inconsistencies may include:

personal details do not correspond

employer details do not correspond

contribution details do not correspond

contribution changes

employment changes

applicant is not eligible to apply

current forms are not used

Superannuation records may include the following details:

personal details

employment details

member categories (eg spouse account)

employer/member contribution balances

preservation categories

historical information

Rollover Benefit Statement (RBS) categories

funds allocation requirements

other special circumstances

transaction details (eg changes in member investment choices or insurance choices)

insurance categories

investment choice categories

beneficiaries

Factors influencing interest allocation may include:

government regulation

investment performance

fund rules

Organisational procedures may include:

system/computer procedures

best practice standards

regulatory requirements

internal communications

internal service level agreements

codes of practice

documentation and filing procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Information required to set up new member file is collected 
Information is checked to ensure it is complete and correct 
Data is entered into organisational information system 
New member record is activated 
Confirmation is sent according to organisational guidelines 
New and additional information is accurately updated within organisational guidelines 
Information required to set up new employer record is collected 
Information is checked to ensure it is complete and correct 
Data is entered into organisational information system 
New employer record is activated 
Confirmation is sent according to organisational guidelines 
All transactions are correctly reflected in records 
Inconsistencies are identified and acted upon 
Records are up-dated as new information is received 
Enquiries and communications are added to records 
Confirmation is sent according to organisational guidelines 
Process of determining interest is identified 
Factors influencing interest are identified 
Administrative charges and insurance premiums are identified on records 
Processes of allocating interest, charges and insurance premiums to member accounts are described to the customer 
Members are provided with information regarding their records as required and according to organisational guidelines 
Elements of annual statements are identified and understood 
Statements are reproduced as required and according to organisational guidelines 
Organisational procedures are followed 
Member/employer details are established and maintained in accordance with organisational requirements 
Consequences of incorrect information are identified and corrected 

Forms

Assessment Cover Sheet

FNSSUP302A - Establish, maintain and process superannuation records
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP302A - Establish, maintain and process superannuation records

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: