Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
HLTCOM404C Mapping and Delivery Guide
Communicate effectively with clients
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | HLTCOM404C - Communicate effectively with clients |
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Description | This unit covers the skills required by practitioners to establish and maintain effective communication with the client throughout all interactions and provide basic counselling as required and as appropriate to facilitate the treatment or health service being provided | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit applies to work in a range of health settings where health services are provided with direct client contact involvedApplication of this unit should be contextualised to reflect any specific workplace requirements, issues and practices | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish professional relationship with the client |
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Element: Provide effective response to client enquiries |
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Element: Respond effectively to difficult or challenging behaviour |
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Element: Use basic counselling skills as required to facilitate treatment |
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