Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
read and write basic workplace documents
seek assistance and expert advice
literacy skills to interpret user manuals and help functions
technical skills to:
apply basic keyboarding skills
apply power-management settings
back up and save information
input user-access details for accessing a PC
install and remove software
manage mouse for different applications
save and retrieve files to and from various locations
send and retrieve emails
use peripheral and storage devices
use the internet.
Required knowledge
basic parts of a computer and various hardware components
basic software operation and application packages
basic computer functions, including security functions
peripheral devices
storage devices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Physical components may include: | keyboard monitor mouse processor. |
Peripheral devices may include: | AV device external memory device multicard reader and writer network element: broadband router digital subscriber line (DSL) and cable modem hub wireless device personal digital assistant (PDA) and MP3 player printer scanner smartphone tablet uninterruptible power supply (UPS) universal serial bus (USB) dongle, such as: Bluetooth flash memory wireless device. |
Personal computer may include: | communications system desktop laptop server workstation. |
Connectivity may include: | AV connection cable, wireless, infra-red or Bluetooth connection internal connection or USB dongle network or stand-alone computer ports: firewire high definition multimedia interface (HDMI) printer USB. |
Procedures may include: | fingerscan smartcard user name and password. |
Settings may include: | monitor settings: brightness colour contrast mouse settings: buttons speed. |
Power-management settings after a period of non-use may include: | automatic power off hibernation settings monitor power-saver settings. |
Operating system may include: | open source proprietary: Mac Unix or Linux Windows. |
Application programs may include: | email instant messaging internet or web browsers internet protocol (IP) voice applications, such as Skype media players office applications power-management software search engines Windows Explorer. |
Basic office applications may include: | media files PowerPoint spreadsheets word processor. |
Minor changes may include: | altering basic text renaming documents. |
Security risks and threats may include: | security threats: cookies media used for backup pop-ups screen visibility spam trojan horses unauthorised access: adware hackers identity fraud malware phishing spyware viruses web browser risks worms. |
Storage devices may include: | disks: CD DVD blu-ray flash drives server solid state hard drives virtual devices. |
Printer settings may include: | cartridge type layout number of copies orientation paper size paper tray. |
Audiovisual devices may include: | data projector external monitor headset microphone speakers webcam or digital camera. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist