Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAS2016B Mapping and Delivery Guide
Record client support requirements
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICAS2016B - Record client support requirements |
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Description | This unit defines the competency required to record, prioritise and escalate client support requests.The following units are linked and form an appropriate cluster:ICAD2003B Receive and process oral and written communicationICAS2009B Interact with clientsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Log requests for support |
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Element: Prioritise support requests with appropriate personnel |
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