Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTNWK302 Mapping and Delivery Guide
Determine and action network problems
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | ICTNWK302 - Determine and action network problems |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to document network related problems, determine solutions, or escalate problems to a new support level.It applies to individuals, working as frontline technical support personnel, who maintain network continuity by isolating and rectifying network problems as they arise.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to: a network hardware diagnostic tools, components and software records and reports organisational guidelines and procedures. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine client requirements and identify if problem exists |
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Element: Determine whether problem is covered by policy |
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Element: Carry out maintenance support on identified problem |
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Element: Prepare maintenance report and confirm solution |
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