Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS202 Mapping and Delivery Guide
Apply problem-solving techniques to routine ICT malfunctions
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | ICTSAS202 - Apply problem-solving techniques to routine ICT malfunctions |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution.It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to: a workstation and industry software packages detailed information relating to organisational processes and procedures information on a range of Information and Communications Technology (ICT) business solutions. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify routine problems |
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Element: Research solutions to routine problems |
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Element: Recommend solutions to problems |
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