Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS305 Mapping and Delivery Guide
Provide ICT advice to clients
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | ICTSAS305 - Provide ICT advice to clients |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Review client support issues |
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Element: Provide advice on software, hardware or network |
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Element: Obtain client feedback |
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