Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS410 Mapping and Delivery Guide
Identify and resolve client ICT problems
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | ICTSAS410 - Identify and resolve client ICT problems |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to record and prioritise client support activities, determine the required resources, solve client information and communications technology (ICT) problems or escalate as necessary.It applies to experienced individuals who apply specialised and technical knowledge and have responsibility for providing support to end users.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine client problems |
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Element: Prioritise client problems |
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Element: Refer problems where required |
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Element: Carry out maintenance |
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Element: Prepare maintenance report |
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Element: Confirm problem resolution |
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