Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS512 Mapping and Delivery Guide
Review and manage delivery of maintenance services
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | ICTSAS512 - Review and manage delivery of maintenance services |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to review and manage the delivery of maintenance services.It applies to individuals with managerial experience and responsibility for supervising individuals working under their direct or indirect supervision.No licensing, legislative, or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to: special purpose tools, equipment and materials industry software packages sites on which review of maintenance-services delivery may be conducted established ICT service infrastructure SLAs and business guidelines. Assessor must satisfy NVR/AQTF assessor requirements. |
||
Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Review service standards |
| |||||||
Element: Review infrastructure |
| |||||||
Element: Determine and implement solutions |
| |||||||
Element: Organise reviews |
|