Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSL915001 Mapping and Delivery Guide
Provide information to customers
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | MSL915001 - Provide information to customers |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the ability to respond to both internal and external inquiries of a specialised technical nature. The advice and information requested will require the gathering of information, such as trend analysis, collection of data and samples, confirmation of validity of results, and revision of plans or product advice additional to that on data sheets.This unit of competency is applicable to technical assistants and officers in all industry sectors. All personnel that conduct sampling and testing are required to communicate appropriately with internal and external customers in order to respond effectively to requests of a specialised technical nature.While no specific licensing or certification requirements apply to this unit at the time of publication, laboratory operations are governed by relevant legislation, regulations and/or external accreditation requirements. Local requirements should be checked. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Judgement of competence must be based on holistic assessment of the evidence. Assessment methods must confirm consistency of performance over time, rather than a single assessment event. This unit of competency is to be assessed in the workplace or a simulated workplace environment. A simulated workplace environment must reflect realistic operational workplace conditions that cover all aspects of workplace performance, including the environment, task skills, task management skills, contingency management skills and job role environment skills. Foundation skills are integral to competent performance of the unit and should not be assessed separately. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Knowledge evidence may be collected concurrently with performance evidence or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept in each case). This unit of competency may be assessed with: MSL935003 Authorise the release of test results Holistic assessment methods include: examination of written records of advice and information provided by the candidate to a range of internal and external customers feedback from customers that information/advice provided by the candidate was accurate, timely and in an appropriate format feedback from supervisors that workplace procedures for responding to requests for information are followed Access is required to instruments, equipment, materials, workplace documentation, procedures and specifications associated with this unit, including, but not limited to: information directories and databases workplace documents information technology, including telephone and computer equipment, email and online information systems. Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator. The assessor must demonstrate both technical competency and currency. Technical competence can be demonstrated through: relevant VET or other qualification/Statement of Attainment AND/OR relevant workplace experience. Currency can be demonstrated through: performing the competency being assessed as part of current employment OR having consulted with a laboratory about performing the competency being assessed within the last twelve months. |
||
Prerequisites/co-requisites | |||
Competency Field | Communication/organisation |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Assess the request for information and/or advice |
| |||||||
Element: Prepare response |
| |||||||
Element: Provide information and/or advice |
| |||||||
Element: Record details of the request and response |
|