Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD011 Mapping and Delivery Guide
Manage the emergent dynamics of government service delivery
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | PSPGSD011 - Manage the emergent dynamics of government service delivery |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills required to perform contingency management in a government service delivery environment. It includes managing government service reception, dealing with complaints and aggression, and assuring public safety in a government service delivery environment.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously in consultation with others as necessary, performing routine tasks in a range of contexts that could be unpredictable.No licensing, legislative or certification requirements apply to unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide. Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Government service delivery |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Manage government service reception |
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Element: Deal with complaints and aggression |
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Element: Assure public safety in a government service delivery environment |
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Element: Manage government service reception |
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Element: Deal with complaints and aggression |
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Element: Assure public safety in a government service delivery environment |
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