Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPWPR504A Mapping and Delivery Guide
Support resolution of complaints relating to workplace relations processes
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | PSPWPR504A - Support resolution of complaints relating to workplace relations processes |
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Description | This unit covers the ability to support the resolution of complaints relating to workplace relations processes. It involves reviewing investigation or advisory processes and outcomes and conducting further research to ensure impartiality, completeness and relevance of information-gathering processes and advice given. It includes clarifying the details of the complaint and explaining the complaints procedure, reviewing records to identify gaps or inconsistencies, consulting staff and stakeholders, conducting research, reporting findings and evaluating processes to contribute to improvements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | In practice, people responsible for supporting the resolution of complaints relating to workplace relations processes may be working as:researcher or advisor in advisory organisationsworkplace relations inspector or investigatorsenior human resources officer with responsibility for compliance with workplace relations and other employment legislation | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Workplace Relations. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Clarify details of complaint and explain procedure |
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Element: Review records of workplace relations issue and conduct research |
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Element: Report on resolution of complaint |
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Element: Contribute to process improvement |
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