Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAECO005 Mapping and Delivery Guide
Dispatch resources from within an emergency communications centre

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAECO005 - Dispatch resources from within an emergency communications centre
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required to dispatch resources from within an emergency communications centre. It includes determining an appropriate response, dispatching resources, and providing ongoing support to operations.The unit applies to individuals working in an emergency communications centre required to dispatch emergency response resources to emergency incidents and other events.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Emergency Communications
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Dispatch resources
  • Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures
  • Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures
  • Public safety agencies and organisations are notified, in accordance with operational procedures
  • Communication with dispatched resources is established and recorded
  • Additional information is disseminated to responding resources and personnel
  • Resource dispatch follow up procedures are implemented, in accordance with organisational procedures
  • Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures
  • Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements
  • Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures
       
Element: Determine appropriate response
  • Information required to determine an appropriate response to an incident is identified, in accordance with organisational policies and procedures
       
Element: Sources of information are accessed and relevant information is retrieved, in accordance with organisational procedures
       
Element: Availability of resources is determined
       
Element: Organisational response procedures are applied to ensure appropriate resources are matched to incident
       
Element: Requests for assistance are prioritised, in accordance with organisational protocols and legislation
  • Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures
       
Element: Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures
       
Element: Public safety agencies and organisations are notified, in accordance with operational procedures
       
Element: Communication with dispatched resources is established and recorded
       
Element: Additional information is disseminated to responding resources and personnel
       
Element: Resource dispatch follow up procedures are implemented, in accordance with organisational procedures
       
Element: Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures
       
Element: Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements
       
Element: Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures
       
Element: Provide ongoing support to operations
  • Status of resources are monitored, in accordance with organisational requirements
       
Element: Field requests are monitored, prioritised and actioned, in accordance with organisational procedures
       
Element: Additional resources are allocated, as required
       
Element: Resource information is maintained and updated, in accordance with organisational procedures
       
Element: Communication with personnel in the field is maintained and recorded, in accordance with organisational procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures 
Resource dispatch announcements are made accurately in an organised, concise and complete manner using clear and appropriate language, in accordance with organisational procedures 
Public safety agencies and organisations are notified, in accordance with operational procedures 
Communication with dispatched resources is established and recorded 
Additional information is disseminated to responding resources and personnel 
Resource dispatch follow up procedures are implemented, in accordance with organisational procedures 
Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures 
Incident information is recorded, maintained and updated, in accordance with organisational procedures and requirements 
Backup or business continuity systems are used, as required, in accordance with organisational policies and procedures 
Information required to determine an appropriate response to an incident is identified, in accordance with organisational policies and procedures 
 
 
 
Equipment and systems are used to locate, allocate and dispatch resources, in accordance with organisational procedures 
 
 
 
 
 
 
 
 
Status of resources are monitored, in accordance with organisational requirements 
 
 
 
 

Forms

Assessment Cover Sheet

PUAECO005 - Dispatch resources from within an emergency communications centre
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAECO005 - Dispatch resources from within an emergency communications centre

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: