Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAMAN003 Mapping and Delivery Guide
Manage human resources

Version 1.0
Issue Date: June 2024


Qualification -
Unit of Competency PUAMAN003 - Manage human resources
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required to manage and develop human resources to achieve organisational operational objectives.The unit applies to personnel who have a specific human resources role within a public safety organisation. Whilst some aspects may be applied in a typical management role, it has a more specialist focus beyond human resource requirements for team leaders and managers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Lead and motivate people
  • Goals personnel and teams to optimise achievement in work tasks are established and agreed
       
Element: Advice and support sensitive to the individual's needs is provided to personnel in the performance of their duties
       
Element: Activities are undertaken to achieve commitment to common goals
       
Element: Initiative and innovation are recognised and encouraged
       
Element: Achievements are recognised and communicated within the organisation
       
Element: Undertake human resource planning
  • Human resource needs are determined and/or reviewed within anticipated operational needs and allocated budget
       
Element: Alternatives for staffing levels which clearly demonstrate returns to the organisation are analysed
       
Element: Contingency plans for staffing which meet key provisions of the human resource plan are developed
       
Element: Existing competencies of staff are compared with the needs of the organisation and/or work group
       
Element: Staffing levels are planned and negotiated with stakeholders within the organisational framework to achieve maximum efficiency of operations
       
Element: Develop and facilitate performance
       
Element: Strategies to rectify performance shortfalls and recognise success are identified
       
Element: Performance problems are addressed confidentially and in a constructive and timely manner, in accordance with organisational procedures
       
Element: Selections, transfers and promotions are made, in accordance with organisational policies and are supported with documented information
       
Element: Mechanisms are developed and implemented for the identification of human resource development needs within the work group and/or organisation taking into account the strategic plan for the organisation
       
Element: Facilitate training, educational and development opportunities
  • Information on planned training events is made available throughout the organisation
       
Element: Training, educational and development plans are included as part of an individuals and/or team performance plan
       
Element: Individual and/or team access to and participation in training, educational and development opportunities is facilitated
       
Element: Coaching and mentoring strategies are used to develop personnel in an environment of change
       
Element: Training, educational and development opportunities to enhance individual, team and organisational performance are identified
       
Element: Develop and implement issue resolution and grievance procedures
  • Problem solving and/or issue resolution procedures are established within legislative requirements and organisational guidelines
       
Element: Grievances and complaints are managed in a timely and caring way to optimise likelihood of a favourable outcome for all parties, in accordance with organisational policies and procedures
       
Element: Individual rights and obligations under industrial awards and/or agreements and legislation are documented and communicated in a clear and concise manner using appropriate language
       
Element: Hearings, interviews and meetings are conducted within the principles of industrial democracy and are participative and use consultative processes
       
Element: Relevant industrial parties are identified and invited to participate in the resolution process
       
Element: Manage disciplinary matters
  • Disciplinary matters are implemented, in accordance with organisational policies and procedures
       
Element: Investigations are conducted in a caring and confidential manner to maintain performance and morale
       
Element: Feedback is provided promptly
       
Element: Appeals processes are instituted, in accordance with organisational policies and procedures
       
Element: Deficiencies in procedures are recognised and recommendations for change are made
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Goals personnel and teams to optimise achievement in work tasks are established and agreed 
 
 
 
 
Human resource needs are determined and/or reviewed within anticipated operational needs and allocated budget 
 
 
 
 
 
 
 
 
 
Information on planned training events is made available throughout the organisation 
 
 
 
 
Problem solving and/or issue resolution procedures are established within legislative requirements and organisational guidelines 
 
 
 
 
Disciplinary matters are implemented, in accordance with organisational policies and procedures 
 
 
 
 

Forms

Assessment Cover Sheet

PUAMAN003 - Manage human resources
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAMAN003 - Manage human resources

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: