Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIFCCS001B Mapping and Delivery Guide
Provide service to clients
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SIFCCS001B - Provide service to clients |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide service to internal and external funeral services clients. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to all personnel in the funeral services industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Client and Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and process client enquiries. |
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Element: Deal with client feedback and complaints. |
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Element: Finalise resolution. |
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