Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SISXCCS201A Mapping and Delivery Guide
Provide customer service
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SISXCCS201A - Provide customer service |
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Description | This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service to customers. The unit focuses on the application of organisational policies and procedures to identify and effectively respond to customer needs and to promptly receive and respond to customer complaints. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to all personnel working in a range of roles in sport, fitness and recreation environments who have customer-service roles. It applies to individuals working in gyms, aquatic centres, community centres or indoor activity centres, as well as to those working as instructors, trainers or guides and volunteers in indoor and outdoor settings with a range of client groups. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Deliver service to clients. |
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Element: Respond to complaints. |
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Element: Identify special client requirements. |
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