Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SISXCCS402A Mapping and Delivery Guide
Coordinate client service activities
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SISXCCS402A - Coordinate client service activities |
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Description | This unit describes the performance outcomes, skills and knowledge required to coordinate client service activities. The unit focuses on the application of service standards to maintain and improve the level of service activities provided to clients. Coordinators may have staff (paid or volunteer) involved in delivering customer service and are responsible for the quality of their work. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to personnel working in a range of roles in community recreation, fitness, outdoor recreation and sport. It applies to individuals working in customer-service roles in gyms, aquatic centres, community centres or indoor activity centres, as well as to those working as instructors, trainers or guides and volunteers in indoor and outdoor settings with a range of client groups. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Confirm client service standards. |
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Element: Implement and evaluate client service systems. |
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