Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
|
Required skills |
communication skills to: interact with clients and staff in the provision of services respond to client feedback convey information to clients about problems and delays report information about incidents to appropriate staff literacy skills to: research, analyse and update relevant information complete documents in relation to incident reporting and client feedback interpret and follow procedures and instructions to meet organisational requirements within the job role problem-solving skills to: identify potentially unsafe situations and implement appropriate actions to control the situation refer clients according to own work role and level of responsibility self-management skills to complete work tasks efficiently and within designated timeframes |
Required knowledge |
information sources for the sport and recreation industry
sectors of the sport and recreation industry and their interrelationships, roles and functions
organisational policies and procedures relating to the safe and ethical performance of all tasks
indicators of client behaviour that may endanger others
principles of a client-focused approach, and philosophies and principles of community development to enable the application of inclusive practices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Sources of information may include: | media books unions industry associations and organisations industry journals personal observations and experience. |
Industry information may include: | peak bodies professional or industry organisations unions types of employment opportunities, including part-time and casual working hours role of volunteers qualifications obtained by employees or volunteers different sport and recreation services and their relevance to industry sectors relationships between sport and recreation and other industries specific features of the local or regional industry roles and responsibilities of individual staff. |
Economic and social significance may include: | impact on volunteers effect on local amenities or facilities community role in recreation positive and negative impacts on health national pride. |
Clients may include: | internal and external customers with routine or special requests regular and new people from a range of social, cultural and ethnic backgrounds. |
Organisational policies and procedures may include: | anti-discrimination client referral procedures codes of conduct complaint procedures and response times consumer protection duty of care emergencies equal opportunity industrial relations occupational health and safety organisational report forms reporting procedures risk minimisation. working with children workplace relations. |
Community development philosophies and principles may include: | social justice human rights individual and social empowerment. |
Ethical practice may include: | professional relationships client relationships professional standards of customer service information collection, storage and dissemination operation of community recreation organisations inclusive and non–discriminatory practices. |
Specific needs may include: | language cultural social economic physical health. |
Situations may include: | verbal abuse physical aggression emergencies. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist