- SITXHRM004A - Manage volunteers
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXHRM004A Mapping and Delivery Guide
Manage volunteers
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SITXHRM004A - Manage volunteers |
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Description | This unit covers the performance outcomes skills and knowledge required to recruit and retain volunteers. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities. It is particularly relevant in the community, cultural, sporting and tourism sectors where volunteers feature prominently as part of the workforce both as part of one-off events and ongoing industry activities.The unit applies to the whole process of volunteer management, including confirming need, establishing the recruitment program and monitoring implementation. It requires a range of critical thinking, communication and people management skills combined with sound knowledge of specific volunteer management issues. Individuals with managerial responsibility undertake this role. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field | Human Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Research, determine and define needs for volunteer involvement. |
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Element: Undertake volunteer recruitment. |
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Element: Maximise volunteer retention. |
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Element: Ensure a positive experience for volunteers. |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: knowledge of the specific issues that affect the management of a volunteer workforce evaluation of reports prepared by the candidate analysing volunteer management case studies ability to research, evaluate and implement a volunteer management program development and management of at least one volunteer program for a business or community activity. |
Context of and specific resources for assessment | Assessment must ensure: project or work activities conducted over a period of time to allow for ongoing monitoring aspects of managing volunteers to be assessed use of industry-current technology and documentation in the volunteer management process. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: evaluation of volunteer programs established or run by the candidate questions to assess knowledge of specific issues associated with volunteer management review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: critical thinking skills to research and evaluate various aspects of volunteer recruitment and management communication and leadership skills to provide support to volunteers literacy skills to develop volunteer documentation, such as position descriptions numeracy skills to estimate numbers of volunteers. |
The following knowledge must be assessed as part of this unit: social, political, cultural and historical issues that affect volunteering contribution made by volunteers in the relevant industry or community sector, and more broadly in Australian society motivational patterns of volunteers benefits, costs and risks of using volunteers human resource management practices and principles as they apply to volunteer management, including: defining broad work roles and position descriptions recruitment methods training requirements relevant industrial awards and agreements links to broader organisational or project strategies insurance issues that impact on using a volunteer workforce features of legislation that impact on volunteer management, including equal employment opportunity (EEO), workplace relations, OHS and trade practices. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Human resource information may include: | organisational human resource plans operational plans event information. |
Benefits, costs and risks may include: | financial community engagement community cultural development risks of using untrained or partially trained staff impact on the paid workforce. |
Relevant legislationand industry codes may include: | OHS consumer affairs EEO organisation articles of association professional association regulations company codes and guidelines. |
Position descriptions may include information on: | required knowledge skills and attributes responsibilities accountability commitment rewards reimbursement of costs uniform. |
Volunteer rewards may include: | free admittance to games, competitions or events free or discounted merchandise opportunities for social interaction community involvement skill development pathway to employment. |
Target areas may include: | past and present membership family and friends local community and community groups volunteer agencies unemployed people service organisations. |
Representation in the wider environment may include: | providing input to organisation's overall human resource plan promoting the benefits and value of volunteers to colleagues. |
Social and other motivations may relate to: | socialisation enjoyment loyalty desire to do something different support of family members and friends meet new people break from routine sense of involvement learn new skills increased self-esteem pathway to employment travel acknowledgment status. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders. | |||
Assess benefits, costs and risks to the organisation or project of volunteer involvement. | |||
Establish and assess the requirements and impacts of relevant legislation and industry codes. | |||
Define overall volunteer roles according to specific organisational or project requirements. | |||
Develop appropriate position descriptions based on review of volunteer roles. | |||
Establish and incorporate volunteer rewards into the recruitment program. | |||
Communicate and delegate responsibility for volunteer coordination to relevant parties according to specific workplace requirements. | |||
Identify key target areas from which volunteers might be recruited. | |||
Assist in developing a climate of recognition and support for volunteers through representation in the wider environment. | |||
Identify and incorporate individual requirements of volunteers into work role design. | |||
Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood. | |||
Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective and identify any areas of concern. | |||
Identify and evaluate areas of concern and initiate follow-up action. | |||
Identify and incorporate consideration of volunteer social and other motivations in work design programs. |
Forms
Assessment Cover Sheet
SITXHRM004A - Manage volunteers
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SITXHRM004A - Manage volunteers
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: