ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Prepare for import | 1.1 | Parties involved and their responsibilities are identified |
1.2 | Various sources of necessary information are identified |
1.3 | Shipment details and customer requirements are verified |
1.4 | Working relationships with all parties concerned are established |
1.5 | Communication with relevant parties and authorities is undertaken to prepare for freight arrival |
1.6 | Discrepancies are noted and appropriate actions are undertaken in accordance with workplace procedures |
2 | Complete and check documentation | 2.1 | All relevant documents required for import are identified |
2.2 | Documentation is checked for accuracy against import details |
2.3 | Workplace documentation is prepared and issued in accordance with workplace procedures and customer requirements |
2.4 | Cargoes or shipments where permits or other regulatory documents are required, are identified |
2.5 | Required information is reported to relevant authorities in accordance with regulatory requirements |
2.6 | Issues of non-conformance and discrepancies are actioned and a resolution is sought with relevant parties |
3 | Communicate with relevant parties | 3.1 | Various communication methods are identified as required by workplace procedures |
3.2 | Communication with suppliers about arrival and shipment details is established |
3.3 | Communication is undertaken with government authorities within required timeframes |
3.4 | Arrival details are communicated to relevant parties |
3.5 | Problems arising from import process are identified and action is taken to resolve problems in accordance with workplace procedures |
4 | Prepare cargo for final delivery | 4.1 | All relevant regulatory and workplace procedures are completed and compliance is achieved |
4.2 | Authorisation for cargo release is checked and approval is determined |
4.3 | Delivery orders or release authorities are issued in accordance with regulatory requirements and workplace procedures |
4.4 | Clearance statuses are checked prior to shipment release |
4.5 | Special requirements are identified and discussed with clients in accordance with workplace requirements |
4.6 | Import charges and freight costs are accurately calculated and any discrepancies are actioned |
5 | Manage records | 5.1 | Records of all communications and shipment details are retained and filed in accordance with regulatory requirements and workplace procedures |
5.2 | Copies of relevant records are forwarded to client in accordance with workplace requirements |