Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIG2007 Mapping and Delivery Guide
Work in a socially diverse environment
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLIG2007 - Work in a socially diverse environment | |
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Description | ||||
Employability Skills | ||||
Learning Outcomes and Application | This unit involves the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity regulations. It includes communicating with customers and colleagues from diverse backgrounds and dealing with cross-cultural misunderstandings. Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes. No licensing, legislative or certification requirements apply to this unit at the time of publication. | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
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Prerequisites/co-requisites | ||||
Competency Field | G ‒ Teamwork |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate with customers and colleagues from diverse backgrounds | ||||||||
Element: Customers and colleagues from all cultural groups are valued and treated with respect and sensitivity | ||||||||
Element: Cultural differences are accommodated in verbal and non-verbal communication | ||||||||
Element: Where language barriers exist, efforts are made to communicate through use of gestures or simple words in the other person’s language | ||||||||
Element: Assistance from colleagues, reference books or outside organisations is obtained as required | ||||||||
Element: Deal with cross-cultural misunderstandings | ||||||||
Element: Issues that may cause conflict or misunderstanding in the workplace are identified | ||||||||
Element: Difficulties are addressed with the appropriate people and assistance is sought from team leader/supervisor as required | ||||||||
Element: When difficulties or misunderstandings occur, possible cultural differences are considered | ||||||||
Element: Efforts are made to resolve misunderstandings, taking account of cultural considerations | ||||||||
Element: Issues and problems are referred to the appropriate team leader/supervisor for follow-up |