Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIG2007A Mapping and Delivery Guide
Work in a socially diverse environment
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLIG2007A - Work in a socially diverse environment |
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Description | This unit involves the skills and knowledge required to work in a socially diverse environment, including the development and application of the cultural awareness that is required by all people working in the transport and distribution industries. It includes the cultural awareness required for serving customers and working with colleagues from diverse backgrounds. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in accordance with workplace procedures and relevant anti-discrimination and equal employment opportunity regulations.Work is performed with limited or minimum supervision, with some accountability and responsibility for self and others in achieving the prescribed outcomes. It involves the application of communication principles and problem-solving techniques to facilitate work in a socially diverse environment. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate with customers and colleagues from diverse backgrounds |
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Element: Deal with cross-cultural misunderstandings |
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