Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII3009A Mapping and Delivery Guide
Provide on-board services to customers
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLII3009A - Provide on-board services to customers |
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Description | This unit involves the skills and knowledge required to provide on-board services to customers including establishing effective communication with customers, identifying and assessing the needs and expectations of different customers, and providing for the identified customer requirements in accordance with company procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work is performed individually, and guidance or advice is available where necessary.Work involves the application of routine workplace procedures to the provision of on-board services to customers on transport vehicles/vessels. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish effective communication with customers |
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Element: Identify and assess the needs and expectations of different customers |
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Element: Provide the identified customer requirement |
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