Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII4016A Mapping and Delivery Guide
Service freight customers
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLII4016A - Service freight customers |
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Description | This unit involves the skills and knowledge required to service freight customers in accordance with regulatory and workplace requirements including confirming freight customer needs; providing quotations; calculating freight charges; modifying products and services in response to identified customer needs; and promoting existing freight services. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in compliance with the relevant regulations and workplace requirements concerning freight services.Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the servicing of freight customers as part of work activities in the transport, distribution and/or allied industries. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Confirm freight customer needs |
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Element: Provide quotations |
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Element: Calculate freight charges |
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Element: Modify products and services |
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Element: Promote existing freight service |
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